Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Skills Mentor. Reporting to the Associate Director, Specialty Care Programs, the Skills Mentor is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development.

This is a full time position that is fully remote. The shift for this position is Monday-Friday, 8:30a-5p or 9a-5:30p local time.

What you’ll do:

• Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program.

  • Facilitate acquisition of DBT skills and principles.

  • Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation).

  • Review member progress and skills development to provide personalized support and feedback.

• Communicate regularly with the member’s care team regarding progress or concerns, ensuring a cohesive care team approach.

• Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations.

• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.

• Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.

• Participate in staff meetings, case consultations, and trainings.

• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• High Engagement: Members consistently attend scheduled coaching calls, actively engage with skills content, and complete the program.

• Caseload Management: Effectively managing a caseload while balancing coaching calls with administrative preparation and documentation.

• Timely Documentation: All member interactions and progress notes are documented accurately and within required timeframes.

• Member Satisfaction: High reported satisfaction from members regarding the support received in habit formation and skill building.

What you’ll bring:

• Bachelor’s degree in psychology or a related field is required; Master’s degree preferred, though this role does not require an active clinical license

• Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator)

• Some knowledge, training, and/or experience with DBT

• Experience using MI to help members find their own reasons for change and build momentum

• Excellent listening, written and verbal communication skills

• Experience working with diverse populations

• Motivated to go above and beyond for members to provide a high-touch experience.

• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks

• Able to multi-task and context switch

Bonus qualifications

• Previous work in a telehealth, startup, or digital health environment

• Lived experience of the mental healthcare system (either personally or supporting a loved one)

• Previous experience working with individuals with mood and anxiety disorders

The target base salary range for this position is $32.00 - $36.00 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.